Information Technology Department

TechCentral/Walk-In Support

TechCentral/Walk-in Support is located in the Library, on the 3rd Floor. There is a mix of Dell PCs and Apple Macintosh computers for student use in the Library, as well as B&W and color printing, scanners, and access to the campus wireless network. There are also 2 student group work spaces available on a first come, first serve basis. 

You will need your student Blue Chip ID card in order to print. 

Walk-in Support

Walk-in technology support is available on the 3rd floor of the Library.

Levels of Support:

  • Full Support: Full support is provided for access to CCSU software systems and resources, for devices with updated versions of Windows or macOS, and updated versions of the Edge (for Windows), Safari (for Mac), Chrome (for Windows or Mac) or Firefox (for Windows or Mac) web browsers. Operating systems must be licensed versions to access the online systems and campus wired/wireless network.
  • Limited Support:  Limited (best effort) support is provided to devices with older operating systems or other Internet browsers. Operating systems must be licensed versions.
  • Unsupported: Computers with outdated operating systems that are no longer supported, as they are considered unsafe to connect to the campus network. These are operating systems for which the manufacturers do not provide patches and updates and are therefore considered unsafe to be on the network.

We are unable to support the following:

  • Due to liability, we cannot repair personal computer and device hardware (i.e. hardware crashes, memory installation, blue screen).
  • Any updates or operating systems that are still in beta or testing
  • Operating system upgrades, due to the time commitment required
  • Wireless printers
  • Wireless hubs and routers
  • Chromecast
     

Walk-in Support Hours

Spring and Fall Regular Semester Hours

Monday - Thursday: 8:00am - 8:00pm
Friday: 8:00am - 4:00pm
Saturday: 9:00am - 3:00pm

Winter and Summer Session Hours

Monday -Thursday: 8:00am-5:00pm
Friday: 8:00am-4:00pm
Closed weekends and holidays

Location: Library, 3rd Floor

Reserving the PC Classroom (Room MWA102, Faculty and Staff Only)

Marcus White Annex 102 (MWA102) is a computer classroom for faculty and training use. The PC Classroom contains 30 student Dell PCs and has a teaching station with projector and screen. Faculty members may reserve this room for classes a few times during the semester to show their students how to use software, do research on the Internet, give exams, etc. Staff may also reserve it for training purposes. To reserve the classroom, create a Meeting Request in Outlook, select Location and choose MWA102 (click on the Scheduling Assistant tab to ensure the room is available).